Working Student Community Manager - Remote (f/m/d)
Working Student | Berlin, Germany
We are Kolibri Games - mobile games developer from Berlin. Our games have over 100 million downloads and we are on a mission to become the most player-centric games studio out there.
We believe in players, creating values, learning, but, most of all, we believe in people. We strive to offer you a fair recruitment process and a great candidate experience, as well as a friendly environment to work in, with plenty of opportunities to learn and grow. Help us bring joy to people, we promise you will have fun by doing so :)
Working Student Community Manager - Remote (f/m/d)
If you love helping people and maintaining positive energy within a community, then this is the right job for you. We are looking for a student who loves games and wants to help us to communicate with our players. You will get the chance to be part of the team that makes ‘Idle Miner Tycoon’, whilst working from home, around your studies. Our Community Management team are a key part of our games’ success and directly impact our reviews and feedback, which is incredibly important.
This role will revolve around answering player queries - both private and public - in English. You will communicate with people via email and numerous social platforms, including within the app stores. This role will initially be limited to a 6-month contract.
Please note that, although this role is a remote position, we are only accepting applicants who reside in Germany.
Responsibilities
- Reply to players’ questions and feedback via various social media platforms and our messaging system Helpshift
- Help players with technical issues via e-mail and direct messages
- Respond to player reviews in the Google Play Store and iOS App Store
Requirements
- Highly motivated and well-organized work approach
- Strong written skills in English (at least C1)
- Must reside in Germany and be enrolled at an accredited university
- Available to work 20 hours a week across flexible workdays, including weekends and weekday evenings
Desirable skills
- Experience in customer support and/or community management
- Any languages at C1+ level in addition to the required English skills
- Passion for and knowledge of (our) games
What We Offer
Hybrid Work
We understand how important flexibility is. That's why we offer a hybrid work setup and flexible hours, allowing you to balance your time between the office and remote work
Mental Health Days
Your wellbeing is important to us. That's why we offer three mental health days per year for when you feel you need a break. Additionally, we offer fully anonymous company-sponsored therapy sessions with Berlin's top mental health professionals
Modern Office Space
Our new, centrally located office in Berlin-Mitte has everything you need to excel. We also have plenty of opportunities for fun, with table tennis and kicker tables, meeting spaces, and a sleek modern design
Health & Fitness Bonus
We provide a monthly fitness bonus. Enjoy your time outside the office by picking the activity that suits you, from Urban Sports Club, to covering your gym membership
Company Holidays
We plan amazing company holidays to relax and bond as a team
Learning Budget
We're serious about supporting your professional growth. You'll get a yearly learning budget to spend on any form of learning that will help you develop your skills and grow in your role
Relocation
Moving to another country can be stressful. Our HR team will guide and support you, making sure that you (and your family) make your way to Berlin as smoothly as possible
30 Days Holiday
Our company implements a 30-day yearly holiday policy for all Kolibris. This means you have plenty of time to enjoy life outside of work
Fun Social Events
From BBQ's and movie nights to team lunches and more. We also have a team event budget you can use to buy games or sports equipment to make working here even more fun. On Fridays after work, there's dinner and drinks waiting for everyone at the office
Kolibri Games is an equal opportunity employer. We come from 40 different countries and many different backgrounds. We celebrate diversity and we are committed to creating an inclusive environment for all employees, regardless of their age, gender identity, sexual orientation, ethnicity, religion, physical appearance or disability.
We are an international studio, so don’t forget to send in your application in English. Although it is not mandatory, we always appreciate a cover letter stating your motivation to join us.
We look forward to hearing from you!
Apply now